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Delivery Time

Due to warehouse maintenance, your order will be delayed up to 7 days.

Once we received your order, the standard delivery time generally will be 5-8 working days (depends on the shipping country).

Delivery Partners

DHL is our Delivery and returns partner. DHL might sub-contract it to local partners to deliver it to your location

Order Status

All information regarding the status of your order will be sent to you via email. As a result, it is particularly important for you to ensure that you enter a current email address when you place your order with the PUMA Online Shop and that you check your emails regularly.

If you have not received an order confirmation by email after completing your order, check your spam filter before you do anything else. If the spam filter does not contain an email from the PUMA Online Shop, contact our Customer Service

When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a tracking number that can be used to track the status of your package online.

Links for tracking packages:

DHL packages: Enter the DHL tracking number provided on the e-mail and the postcode of the delivery address on the DHL website.



Delivery Address and Shipping Address

Delivery and invoice address do not need to be the same. You can have your package delivered to your work address.

Minimum Order Value

There is no minimum purchase order value.

Delivery Charges

We offer free standard shipping for order values above the minimum applicable threshold for your shipping location

Shipping Location

Minimum Threshold for Free Shipping

Shipping Fee for Orders below Minimum threshold


DA 12000

DA 2200



EGP 300


GH₵ 1,000

GH₵ 150



₪ 30

Ivory Coast

CFA 60,000

CFA 10,000



MAD 180


₦ 40,000

₦ 8,500


CFA 60,000

CFA 10,000


DT 250

DT 50

Please note – These charges can subject to change and Puma has the right to update them at its discretion